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Frequently Asked Questions

Personal profile:

Security:


What kind of information does MilePort get?

MilePort aggregates your frequent flier program and other online loyalty program account information. This includes:

  • current miles, points, or other credit status
  • summary of all accounts
  • recent activity (for those accounts offered online)
  • elite level status (for those accounts offered online)
  • one-click navigation links to the "host" web pages and other online frequent flier information

How does it work?

MilePort works like a typical web site that has functionality to navigate to various loyalty program web sites and automatically insert your log-in information for each of your accounts.

Your account data (account numbers, usernames, passwords, and/or PINS (personal identification numbers) is stored in your profile, where it resides encrypted on the MilePort.com servers. Once it has been entered in MilePort you should never need to do so again.

When you log in to the MilePort web site and tell it to display or update your accounts, it automatically and simultaneously goes to all the accounts your have listed in your profile, inserts your personal information required for each account, and retrieves the account data to be viewed on your computer desktop. The entire process takes only seconds (depending on your Internet connection speed).

MilePort saves you minutes to hours each time you check your accounts - beats the heck out of checking them one-by one!

What does it cost?

MilePort is Free.

Why should I use it?

MilePort saves you huge amounts of time, making your Internet experience faster and more enjoyable. It avoids the necessity of scrolling through multiple web pages, and remembering and inserting your proprietary data to get to what you want.

Does the application access any web site I want?

No. It is pre-programmed to gather specific information from specific web sites. This currently includes the web sites of approximately 100 frequent flier and other loyalty program sites.

Can I maintain the accounts of several people in MilePort?

Yes, you can have multiple accounts in MilePort and it will track each person's accounts.

If I am a previous MilePort user, will I have to re-enter all my account data?

No, the MilePort web site can import your data files directly from your computer. Simply follow the instructions on the web site.

How do I get my previous MilePort data into the web-based MilePort?

When you first use the MilePort.com web site, we will ask if you have previously used MilePort. Simply follow the online prompts to browse to the appropriate files required for MilePort.com to function properly. MilePort.com will then pull in your previous account data. The file you will be looking for is c://program files/mileport/settings.


If you still experience a problem, please contact us at help@deskport.biz. We will respond quickly.

What additional functionality is planned for the future?

  • Other loyalty sites, as they become available online.
  • We may also consider the addition of other features.

How can I communicate with you?

Contact us via e-mail at information@deskport.biz. We will respond quickly.

Why do I need usernames, passwords, or personal identification numbers (PINs) to access my MilePort loyalty account summary?

Each loyalty program requires specific proof of identity as a security measure before allowing you access to your account online. Since MilePort retrieves this information from your personal profile and automatically inserts it into the proper place on the related web site to complete your retrieval, you must have previously obtained your username, password, and/or personal identification number from the host site (i.e. Delta, Hilton, e-Rewards, etc.).

Where and how do I get loyalty program usernames, passwords, or personal identification numbers (PINs)?

If you need to sign up and get a web site PIN or password, we have provided a link to each program. Take the following actions:

  • While connected to the Internet, click the Profile button in MilePort.
  • Click the "Programs" tab.
  • Select the program name in the list of programs.
  • Click the "Link to Traveler Program web Site" link.
  • A browser window will open with the Program personal identification access requirements for that program.
  • After obtaining that information, enter it into the MilePort profile for quick and easy future retrievals of your account summaries.

NOTE: Some programs require that you receive your PIN or Password by mail. This may take up to a week. But once it is entered into MilePort, it is permanently stored in one convenient place with all other frequency program data.

Do you collect usage statistics by users of MilePort, and if so, what is done with this information?

DeskPort Technologies collects anonymous usage statistics. We use these to understand usage trends, such as how many web searches were performed through MilePort, which programs were the most popular, or how many times users looked up programs in a day. Such anonymous aggregate application usage data may be used by DeskPort Technologies, in accordance with its privacy policy, and may be shared with other third parties in accordance with their own privacy policies. DeskPort Technologies also may collect and store your email address and any other personally identifiable information that you voluntarily supply while registering for MilePort or in responding, via e-mail or otherwise, to a communication from DeskPort Technologies. DeskPort Technologies may use this information in accordance with its privacy policy. For more information on how DeskPort Technologies may use and share your information, see our privacy policy.

Is my loyalty account information secure?

Yes. All information is encrypted and is never sent to any third-party server, except during the process of retrieving the data you have requested via the application.

How secure is my data?

Your data is encrypted to the same standards that most banks use to protect your financial data, and is maintained securely on the MilePort server. It can be accessed only through use of your MilePort Username and Password. We recommend you exercise caution when allowing others access to your MilePort Username or Password.

Is the data on my computer encrypted?

MilePort uses 128-bit encryption to store preferences and the latest standard security protocols to execute transactions over the Internet.

What do you do with my loyalty program information?

MilePort uses your loyalty account information to automatically insert in the appropriate web sites during data retrieval. Otherwise, it remains securely on the MilePort.com server. See our privacy policy for more details.

Who has access to my loyalty program account data?

Your profile is encrypted and stored securely on the MilePort.com server. Only you or someone to whom you provide your MilePort account log-in information will have access to this information.

What is your privacy policy?

View our Privacy Policy.